Help Information
Choose a Help Topic below or contact our customer service department by phone or email. For customer service information click here.
Return Policy

All eBooks or other digital products are non-returnable even if the product has not been downloaded to your computer. All physical print books bought from DigitalTextbooks.com have a 14 day return policy from date of purchase. To return a printed item bought from DigitalTextbooks.com please contact customer service for instructions by calling (888) 886-0772 or via email at DigitalSupport@DigitalTextbooks.com. The following rules apply for all returns:

  • New books must be returned in new condition to receive a full refund. This means no writing or marking, including a name on the inside of the book.
  • All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
  • Loose leaf items must be in the original shrink wrap.
  • CDs, diskettes, pass codes and software included with a book or sold alone must be intact, unopened and in the original packaging or they will be non-returnable.
  • Ship the book UPS ground or insured mail.
  • Postage on returns is not refundable.
  • Credit will be issued in the same manner the payment was originally made.
  • Allow two to three weeks for processing of your return.

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Privacy Policy

This privacy policy governs the information collection and use practices of MBS Direct, LLC (MBS) websites, including: mbsDirect.net, onlinebuyback.mbsbooks.com, STUDYtactics.com, and Digitaltextbooks.com. The policy below explains how MBS collects and uses your information, and when we share that information with third parties. By providing information to us, you agree with the terms and conditions of this privacy policy.

  1. Definitions
    1. We, our, and us means MBS Direct, LLC (MBS) and the websites through which it conducts business.
    2. You and your means any individual who visits any of the following websites: mbsDirect.net, onlinebuyback.mbsbooks.com, STUDYtactics.com, and Digitaltextbooks.com, and submits Personal Information.
    3. Personal Information means information about you that we collect. This may include your name, mailing address, city, state, zip code, and email address.
    4. Subcontractor means a third party that is not owned or controlled by MBS, but that has been retained to provide certain services on our behalf. Subcontractors do not have the right to use the Personal Information that we collect beyond what is necessary to assist us. Subcontractors are contractually obligated to maintain the confidentiality and security of the Personal Information that we collect and are restricted from using such information in any way not expressly authorized by MBS.
    5. Opt-out means a choice that you can make to prevent the sharing or use of some, or all, of your Personal Information. Your ability to opt-out is explained in greater detail below.
    6. Opt-in means a choice that you make to allow us to use, or share, some, or all, of your Personal Information. Your ability to opt-in is explained in greater detail below.
    7. Privacy Policy means this document.

  2. Collection of Information
    1. Our Purpose for Collecting Information. We collect Personal Information from you, and about you, to provide you with products and information that you request, and to enhance your online experience.
    2. The Sources from Which We Collect Information. We collect Personal Information in the following ways:
      1. Passive Collection. We automatically collect information such as your Internet Service Provider, the pages that you visit, your browser type, your computer operating system, the site that you report having been referred from, and time of access. We store this information in a web server log. We use this information to improve your experience on our website and to aid in the diagnosis of website problems. We also collect information through 'cookies'. A 'cookie' is a small file containing a string of characters that is sent to your computer when you visit one of our websites. When you visit the website again, the cookie allows that site to recognize your browser and customize your experience. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
      2. Active Collection. We may collect Personal Information by asking you to fill out an order form online, or email a form to us, which asks for Personal Information such as your name, mailing address, city, state, zip code, and email address. We also may collect information about you that is not personally identifiable, such as what school you attend and the courses you are taking.
    3. Collection of Information from Children. We do not seek information from children. If you are under 13, you should not provide us with any information without the involvement of a parent or guardian.

  3. MBS's Use of Personal Information
    If you provide your Personal Information to us, we may use that information to send you news and information about our company, our products, or our services, that we determine, in our sole judgment, may be of interest to you. In some instances, you may receive information directly from the publisher of the products you purchase from us. This may include updates, corrections or other information related to those materials.

  4. Your Ability to Opt-Out from Receiving Materials from MBS
    At any time you may choose to opt-out from receiving materials from us. You can opt-out of receiving materials by clicking on an 'opt-out' link provided at the bottom of an email that you receive from us, or by calling our customer service department at (888) 886-0772.

  5. MBS's Ability to Share your Personal Information
    1. Generally. We do not rent, sell, or share Personal Information about you with other people or companies except in the situations described below.
    2. Sharing Your Information with Subcontractors. From time to time we may share Personal Information with Subcontractors that provide us with services. These services may include, among other things, the creation or maintenance of our databases, or research and analysis concerning the people who request information from us.
    3. Sharing Your Information with Publishers. In some instances, we may share your information with the publisher, copyright holder or author of the products you purchase from us. These parties may use your information to send you updates, corrections or other information related to those materials.
    4. Sharing Your Information with Law Enforcement. We fully cooperate with reasonable requests for information from law enforcement agencies. As a result, we reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property or safety of MBS, you, or one of our other customers.
    5. Sharing Your Information as Permitted by Law. We may share your Personal Information with others as required by, or permitted by, law. This may include sharing your Personal Information with governmental entities, or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights or defend against legal claims against us.
    6. Transfers. In the unlikely event that MBS or substantially all of MBS's assets, are acquired, your Personal Information will be transferred to the acquiring company. In such a situation, you will be provided with notice that a transfer of your Personal Information has occurred.

  6. Security of Your Information
    MBS has instituted measures designed to ensure that your Personal Information is secure, and is not disclosed to individuals or entities that are not authorized to receive it.

  7. Removal of Your Personal Information
    Once you have provided Personal Information to us, we may store and maintain that information indefinitely unless you direct us otherwise. If you wish us to cease storing your Personal Information, you may request that we do so by contacting customer service department through our Contact Us form.

  8. Other Websites
    Our website, or our emails, may link to non-MBS websites. It is also possible that non-MBS websites or emails may link to our website. We are not responsible for the content or the privacy practices employed by any third party websites. We encourage you to read the privacy policies of these websites before transmitting any Personal Information.

  9. Changes to the Privacy Policy
    We reserve the right to modify or amend this policy at any time by posting the revised privacy policy on our website. Any material changes in how we use or share your Personal Information will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.

  10. Questions or Comments
    If you have any questions or comments concerning this Privacy Policy, please contact DigitalTextbooks.com customer service at (888) 886-0772.

What Personal Information Do We Collect and How Is It Used?
Information you actively submit. You may choose to provide certain personal information through this site. This “Personal Information” may include your name, email address, billing address, shipping address(es), telephone number, and credit card information. You may be asked to provide this information when you register to create an account, complete an order, or contact us with a question or comment.

You will need to provide Personal Information in the following instances:
Creating an account. You will need to create a new password-protected account to complete an order online. To create an account, we require that you provide us with the following Personal Information: your email address, and your first and last names.

Completing an order
To complete an order, we require you to access your password protected account. You will access stored Personal Information or be asked to submit additional Personal Information such as your credit card number and billing address.

Contacting us
To contact our Customer Service Team online with any questions, you will need to provide your name and email address. You can also contact us by telephone.

We use the Personal Information described above to fulfill your orders for books and related merchandise, provide customer support, and communicate with you.

Except as described below, we will not disclose your Personal Information to third parties who are not our affiliates without your consent. We do not sell or exchange customer lists or customer information for marketing purposes with unaffiliated third parties, and will not do so without your express permission. We may share anonymous, aggregate information concerning the demographic makeup of our customers to unrelated third parties.

We may share Personal Information we collect for business purposes with companies and individuals who provide servicing, administrative, marketing, and other services for us, or on our behalf. Companies we hire to provide such services are only permitted, by contract, to use your information for the performance of the specific services we have requested of them.

We may disclose Personal Information to government and regulatory authorities as permitted or required by applicable law, to enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of our company, our users, or others.

We are not responsible for the privacy practices or the content of other websites that may be linked to this site. When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. you are linking from our site or browsing on your own.

Automatically collected information
Our web servers automatically collect anonymous information about a visitor’s IP address, browser type and referrer by reading this information from your browser. This information is collected in a database and is used to help us recognize you each time you return to our site. This information is automatically logged by most websites.

Information collected using cookies
We may use various kinds of software devices, such as “cookies” to collect information about Internet use. These small files identify your browser and save information such as passwords so that Web sites can recognize you. You can set your browser to disable cookies, but some portions of this site (and other sites) may not work properly if you do this.

Information collected using pixel tags or clear GIFs
We may use "message format" and "message open" sensing technologies to help us understand the effectiveness of our email marketing efforts. Both technologies require the use of pixel tags or clear GIFs (also called web beacons). The "message format" sensing technology allows us to recognize whether you have enabled your email program to receive HTML emails; if so, this information is then associated with your email address so that subsequent messages can be sent to you in HTML format. The "message open" sensing technology allows us to recognize whether you have opened our email message. We can only detect this if your have enabled your email program to receive HTML emails.

How Is Your Personal Information Protected?
We maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the Personal Information from unauthorized access, destruction, use, modification or disclosure. Nonaffiliated third parties are contractually obligated to maintain strict confidentiality, and are not permitted to use your Personal Information for marketing purposes, or for any purpose other than that we have requested of them. To further secure your Personal Information:

> We use Secure Sockets Layer (SSL) encryption technology to prevent Personal Information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

> We cross check an email address with the submitted password to validate access to your customer account.

> We do not allow any email address to access more than one account. When a new account is created, we require you to submit an email address that is not associated with an existing account.

How Will You Know If We Change Our Privacy Policy?
We may, but are not required to, update this policy from time to time. Accordingly, you should periodically check this web site for any changes.

If You Have Any Questions About This Privacy Policy, please contact Customer Service.

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Shopping & Checkout

Here are just a few quick tips of how to use our site, checkout, and make the most of your shopping experience.

Logging In
When placing your order, we ask for your email address and zip code. Your email address will become your user name. Along with the password you create later, it will allow you to access your account, track your order and more.

Payment Options & Taxes
We accept Visa, MasterCard, American Express & DiscoverCard. We only charge sales tax in Missouri.

Privacy & Security
We go to great lengths to protect your privacy. We encrypt all of your information behind a Secure Socket Layer (SSL) We use HackerSafe to ensure our cutting-edge technology keeps all of your information safe. We do not share your email address with outside parties.

Click here to view our full Privacy Policy.

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VitalSource Bookshelf Reader

Minimum system requirements:

  • Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
  • At least 256 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
  • 1024x768 screen resolution or larger

Software requirements:
eBooks and eChapters can be viewed by using the free reader listed below.

Be sure to check the format of the eBook/eChapter you purchase to know which reader you will need. After purchasing your eBook or eChapter you will be given instructions on where and how to download your free reader.

Download requirements:
Due to the size of eBooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook after successfully downloading it. You must only be connected to the Internet during the download process.

User Help:
Click Here to access the VitalSource Bookshelf FAQ
Click Here to access the VitalSource User Web Blog, for tips and tricks on using your reader

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CourseSmart Bookshelf

Minimum system requirements:

  • Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
  • At least 256 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
  • 1024x768 screen resolution or larger

Software requirements:
eBooks and eChapters can be viewed by using the free reader listed below.

Download requirements:
Due to the size of eBooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook after successfully downloading it. You must only be connected to the Internet during the download process.

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Adobe Reader / Digital Editions

Minimum system requirements:

  • Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
  • At least 256 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
  • 1024x768 screen resolution or larger

Software requirements:
eBooks and eChapters can be viewed by using one of the free readers listed below.

Be sure to check the format of the eBook/eChapter you purchase to know which reader you will need. After purchasing your eBook or eChapter you will be given instructions on where and how to download your free reader.

Download requirements:
Due to the size of eBooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook after successfully downloading it.You must only be connected to the Internet during the download process.

User Help:
Click Here to access the Adobe Digital Editions FAQ
Click Here to access the Adobe Reader 7.0.9 User Guide

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AspenLaw Studydesk eBook

Minimum system requirements:
Memory:
Minimum - 512 megabytes (Mb) or more. Recommended - 1 gigabyte (Gb) or more

Disk Space: Minimum - 280 megabytes (Mb). Recommended - 1 gigabyte (Gb)

Display: Minimum - 800 x 600 256 colors. Recommended - 1024 x 768 High Color (32-bit)

Operating System (32-bit): Windows XP Service Pack 2; Windows Vista Home Basic; Windows Vista Premium; Windows Vista Ultimate

VISTA Users: Once your AspenLaw Studydesk software is downloaded and installed, please ensure the application’s privilege level is set to "Run this program as an Administrator." Refer to these step-by-step compatibility instructions for more information.

MACINTOSH Users: AspenLaw Studydesk is not currently available for the Macintosh Operating System

Applications: Latest version of Adobe Reader for viewing PDF files; latest version of Macromedia Flash

Software requirements: AspenLaw Studydesk Software, your AspenLaw Studydesk eBook comes with a free 60-day trial of the reader. You will need to purchase a copy of the reader once the trial period expires

Download requirements: Due to the size of eBooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook after successfully downloading it. You must only be connected to the Internet during the download process.

User Help:
Click Here to access the AspenLaw Studydesk Software Demo
Click Here to access the AspenLaw Studydesk Help

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Evolve Select Reader

Minimum system requirements:

  • Apple Mac OS X 10.3 or above, or Microsoft Windows XP
  • At least 128 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
  • 1024x768 screen resolution or larger
  • Ethernet port, Internet access, and online registration required

Software requirements:
eBooks and eChapters can be viewed by using the free reader listed below.

Be sure to check the format of the eBook/eChapter you purchase to know which reader you will need. After purchasing your eBook or eChapter you will be given instructions on where and how to download your free reader.

Download requirements:
Due to the size of eBooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook after successfully downloading it. You must only be connected to the Internet during the download process.

User Help:
Click Here to access the Evolve Select Help Site

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